FAQ

What warranty do you offer?

Every system includes our 6-Month Return-to-Base Hardware Warranty, covering all parts and labour against component failure. If an issue arises, we provide remote troubleshooting first to get you back up and running quickly. If a hardware fault requires workshop repair, we handle the courier collection and repair process.

(Covers hardware failure under normal use; excludes software issues, user-induced physical damage, or unauthorized modifications. See our full Warranty Policy for details.)

Are all components new?

Fully Custom Builds: Built to your exact specifications using 100% brand-new components (unless you specifically request otherwise).

How safe are the deliveries?

For UK mainland delivery, systems are secured internally with expandable foam packaging, double-boxed, and shipped via fully insured, tracked courier (calculated at dispatch, typically £15–£30).

What is the build and delivery turnaround?

Custom commission builds typically take 1 to 2 weeks from order confirmation to dispatch. This allows us to source the highest-value components directly, assemble with clean cable routing, and conduct thorough thermal and stability testing.

Need it faster? An Express Build service (dispatched in under 7–10 days using local UK stock) is available upon request with an adjusted quote.

What payment methods are accepted?

Invoices can be paid securely online via debit/credit card or direct bank transfer (BACS / Faster Payments).